Member support
Frequently asked questions
The site
Who is this the Teacher portal for? (Is it for me?)
This is a site for English language teachers who want to engage in community-led online development. If you are a dedicated teacher who is looking for global connection, inspiriation and feedback from experienced teachers, the Teacher Portal is for you. And if you just want to have a chat about your lessons, that's fantastic too.
Manage your account
Do I have to pay to access content?
Not for the first 30 days! You get a free trial so you can look around and make the most of it and then your paid membership will begin. You can choose between a monthly or an annual membership here.
What is available with the free trial?
The free trial will give you access to our community discussions and events, webinars and recordings, courses on a range of topics and teaching resources. You will also have access to some of our very exclusive video teaching content.
Can institutions hold accounts?
Yes, they can. Contact us with your details and we can set this up for you.
Getting about
How do I "go back" to my home page?
How do I get to the resources?
Where can I find the courses?
Where can I ask questions?
Lots of places! You can put a question into the community chat, a course discussion or you can message us directly using the 'help' button at the top of the page.
Courses
How do I enrol on a course?
Go to the course menu and choose your course. Click on 'enrol now' to join the course at the start.
Can anyone join the courses?
Only members of the Teacher Portal can join a course. If you have a friend or colleague who you think would enjoy a course, please encourage them to join the Teacher Portal. You cannot share your login details with them.
How often are new courses uploaded?
A new course will be uploaded once a month, so there will always be more inspiring and innovative content for you to learn from.
Can I request a specific course?
Contents and materials
How can I get a course certificate?
Can I download materials and plans?
You can download some materials from courses and activities and lesson plans from the resources section of the site.
Can I download videos and share them?
No, you can't. Our teachers have very generously agreed to be filmed for the Teacher Portal only. Please don't share the videos. You would be in breach of our terms and conditions for membership.
How often will new content be posted?
Great question! We will post at least one new resource each week (sometimes more!) and there will be new video content each week as well.
Have a question not covered above?
Feel free to contact us via this form, or you can get in touch via your Messages Inbox.
Thank you!
Get in touch
