- To comply with our obligations under the General Data Protection Act and any other relevant legislation.
- To keep your personal information and the business you do with us in strict confidence.
- To obtain your personal information lawfully and fairly.
- To maintain appropriate procedures to ensure that personal information in our possession is accurate and, where necessary, kept up-to-date.
- Where we choose to have certain services, such as data processing, provided by third parties we do so in accordance with applicable law and take all reasonable precautions regarding the practices employed by the service provider to protect personal information.
- To maintain appropriate technical and organisational safeguards to protect personal information against loss, theft, unauthorised access, disclosure, copying, use or modification.
- Not to sell your personal information.
International House London, International House Young Learners and
International House Trust Assessment and Teacher Portal by IH London are
trading names of International House Trust Limited. Hereafter International
House Trust Limited will therefore be referred to as 'we', 'us' and 'our'.
International
House Trust is a company limited by guarantee, registered in England and Wales
with company number 1239120 and a charity registered in England and Wales with
charity number 270860, whose registered office is 16 Stukeley Street, London,
WC2B 5LQ.
When
you join us, use our websites and social media pages or when registering for
any of our events, training or services, you are consenting to this privacy
policy and the ways in which we use your personal data as outlined in this
policy .Our primary website is teacherportal.ihlondon.com.
If you do not agree with this policy we would
kindly like to ask you to refrain from providing us with your information.
We
value your feedback, which we will consider as we update this policy, so if you
have any comments about our privacy policy, please contact: teacherportal@ihlondon.com.
Personal data is defined by the General Data Protection Regulations a
s:
"any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".
We use different legal bases for processing data that you provide us:
- Contract: when you use and participate our events, training or services
- Legitimate interest: where you have previously used our services or attended our events or training.
- Consent: where any processing or secondary processing of your personal data is shared with third parties or where you agree to the specific use of your personal data as per the terms and conditions of the event, training or other service you are registering for.
Teacher Portal users
The personal data provided by the User may include:
Name
E-mail
Contact number
Financial information (credit card details, account details, payment information)
Identifiable IT information (IP addresses, usage data, cookies data, online navigation data, browser data)
Business name
Custom form fields including your teaching context and teaching experience
Website visitors
We use cookies on our website for two reasons:
Statistical: anonymous information about how many users we have, how often they visit, which pages are visited most frequently, and by what types of users, in what countries.
Technical: personal information to remember a visitor within the same browsing session and to wensure that the interface is adapted to their device.
To access the statistical insights we use Google
Analytics as a third-party supplier, which also stores cookies when the website
is visited. View the Google
privacy policy and the cookies used.
You can turn off cookies, but if you do, you may not be able to use all the
features on our websites and we may not be able to store your preferences (such
as whether you have accepted cookies). This will not prevent other cookies
being placed on your device unless you adjust your settings.
For more information about the cookies we use and how to manage them, including
how to turn them off, please view our cookie policy.
By using our websites, you are agreeing to the use of cookies as described.
We collect the information listed through different channels:
- Digital / online forms e.g. upon sign-up
- Visiting our websites and/ or social media pages
- Our participation at UK and international education events.
We process your personal data in accordance with our obligations under applicable data protection laws and regulations, for the following reasons:
| Service |
Basis for processing |
| To provide you with details of events and services that you have requested or that are strongly related to services that you have used |
Contract |
| To provide you with details of events and services that we think may be of interest to you. |
Legitimate interest |
| To notify you of changes to our services, training and events. |
Legitimate interest |
| To provide you with a service. This may include passing your data to a third party, e.g an accommodation provider, tour guide or exam board. |
Contract |
| Your employer or similar sponsor of services we have provided to you, where we have notified you in advance or we hold a written consent from your sponsor |
Consent |
| For internal administrative purposes, e.g. updating records or implementing credit control. |
Contract |
| To comply with applicable laws and regulations in relation to requests from statutory agencies (such as the Information Commissioner's Office, the police or HMRC). |
Public interest |
| To meet our safeguarding obligations |
Vital interest |
We only keep your information for as long as we need it to provide you with the services or information you have requested, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with those that have asked us not to.
Our general retention period is five years after a record is has ceased to be active.
We store your data on two different platforms:
- on-premises server
- public cloud-based storage
We use appropriate business systems and procedures to protect and
safeguard the personal data you give us. We also use security procedures and
technical and physical restrictions for accessing and using the personal data
on our servers. Only authorized personnel are permitted to access personal data
in the course of their work.
Any payment transactions will be encrypted using
SSL technology (SSL stands for 'Secure Sockets Layer' and creates encrypted
connections).
Unfortunately, the transmission of information via the internet is not
completely secure. We cannot guarantee the safety of your data during
transmission, but once we receive your data it will be used and stored
securely.
Your data is also stored on the underlying platform
which the Teacher Portal is built on: Learnworlds. All Personal Data that you provide in order to receive the services offered by the Teacher Portal (and any online school supported by Learnworlds is stored on secure Google Cloud servers located in Europe and in the U.S.A. For more information on their privacy policy, please see
https://www.learnworlds.com/privacy-policy/.
When we collect your data, it is also stored on
mailchimp and they state that they adhere to EU / UK GDPR and you can read more
about this here:
https://mailchimp.com/en-gb/legal/data-processing-addendum/We allow our staff to access and use your information for the purposes for which you have provided it to us. For added security we require all staff with medium-high data access levels to utilise multi-factor authentication via our Cloud systems and storage.
Any third-party agencies engaged by us to carry out our services are carefully selected and required to demonstrate compliance to UK data protection legislation.
We will only share your personal information with third parties where it is directly relevant to the services you have requested. We require third parties to treat your data with the same level of care as if we were handling it directly.
We may also disclose your personal information to third parties if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply any agreements, or to protect the rights, property or safety of International House Trust or others.
We may sometimes enter into agreements with the following third parties to be able to offer certain features of Our Site, the Platform and Services under our capacity as data controllers. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your Personal Data that we hold.
Google Analytics (website user analytics)
Google Cloud (data transfer and storage)
useFOMO (display of user notifications)
LeadPages (displaying pop-ups and registration forms)
While we will seek consent at the point of collecting your data, in some cases we may process data without consent when we are legally allowed to do so and where it is in our legitimate interests.
You can withdraw your consent at any time - please see section 13
If you request not to receive any further contact from us, we will keep a record so we know not to contact you in the future. This will include your name, organisation and preference not to be contacted.
We understand that privacy and data are sensitive and important. You have a number of rights in relation to your data. These are:
- The right to be informed: this privacy policy details how and why we collect, store and use your personal data
- The right of access: you have the right to access the data and information we hold about you. Please see below for details on how to request this information.
- The right to rectification: we want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate by contacting us using the contact details below
- The right to erasure: you can request that we delete the information we hold on you by contacting us using the contact details below.
- The right to restrict processing: you can let us know how you want us to use your data by getting in touch with us using the contact details below.
- The right to data portability: you have the right to request your data be provided in an easy to use format to another supplier.
- The right to object: you can opt out of hearing from us at any point by contacting us using the contact details below.
The controller of personal data is the company that determines the purpose and means of processing your personal data. The controller of your personal data for marketing purposes is International House Trust.
You have a right to access the personal information we hold about you and in certain circumstances to be provided with a copy of that information. You can request this by using the contact details below.
If at any time you do not wish to receive further information about us and our services, or you wish to change your contact details or preferences, please contact us using the details below. Please note that we will keep some basic contact information to ensure we don't contact you again in the future. If we completely erased your records then we wouldn't be able to ensure we don't contact you again in the future.
Data Protection Officer, International House Trust, 16 Stukeley Street, London, WC2B 5QL.
E: teacherportal@ihlondon.com
Requests will be dealt with and responded to within 30 days.
If you are unhappy with the way in which your personal data has been handled you are entitled to make a complaint to teacherportal@ihlondon.com.
International House Trust Privacy Policy for the Teacher Portal
